The Sorry State Of Financial Consumer Complaint Handling In Canada 2014 - Part Two

  (Editor's note: This is the second half of the article started in the May 2014 issue).     Let's continue our discussion of OBSI changes: T here were plenty of signs of trouble before the controversial changes were made. From our vantage point, investment dealer complaint handling is dismissive and non-responsive to the issues raised by complainants. Thanks to Canadian Securities Administrators (CSA) rule changes a few...