Why Canadian Investors Should Complain, Why They Don’t Complain And What To Do About It

Canadians don’t complain much when we are wronged. We are a more genteel culture. We are very trusting, especially of our financial institutions. Yet it is clear this undue trust and complacency is being exploited by Bay Street. If investors complained more, the industry would change for the better. With so few complaints, the incentive for the financial services industry to improve is reduced. We certainly have a basis for complaining. For instance, we have among the highest...